Many reported issues will get resolved relatively quickly, but sometimes it can take a bit longer to get to the bottom of a technical issue or bug. Here is where you can find a list of issues currently being investigated by our developers.

This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.

To report an issue or bug that you do not see listed here, please submit an in-app support ticket and let our team know.

Last Updated: 02/27/2023

 

Unable to recover original account using Facebook
Issue Description: Some players are unable to retrieve their original game account using Facebook, as they are receiving an error message or  the game is crashing when they try to log-in using their Facebook account.
Issue Status: Fixed

 

Issue Description: Players were seeing wrong dialogues from the characters in this chapter. For this experience, the team added an option to replay the last chapter for free so affected players can play the story again the way it was meant to.

 

Issue Description: Some players may encounter issues with the Piggy Bank offer, particularly with the ability to purchase it. The team is already aware of this issue.

 

For now, we suggest trying the following steps:
1. Restart the Game
2. Restart the Device
3. Close other Apps while playing the game
4. Updating to the latest iOS/Android OS version
5. Ensure that the battery percentage is above 20% for iOS and Android for a smoother game experience
6. Clear Cache (For android devices only)
Issue Status: Fixed

 

Pool Party Puzzle Pass not opening
Issue Description: Players may experience that the new puzzle pass may be blocked or not open when they see it for the first time. Our team is already aware of this issue and is working on a fix. As a workaround, restart the game and the puzzle pass should be accessible again.
Issue Status: Fixed

 

Void/Empty spaces on Random Levels
Issue Description: Players may experience having some void or empty spaces on the board while playing a level, after using some boosters. Our team is already aware, and working on this issue.

 

For now, we suggest trying the following steps:
1. Restart the Game
2. Restart the Device
3. Close other Apps while playing the game
4. Updating to the latest iOS/Android OS version
5. Ensure that the battery percentage is above 20% for iOS and Android for a smoother game experience
6. Clear Cache (For android devices only)

 

Disappearing/Missing Characters
Issue Description: Players may experience that the characters in-game have gone missing after they received a prompt saying that they've already completed all task available. This is working as intended, and the characters will return once new tasks has been released.
Issue Status: Fixed/Intended.

 

Issue Description:
Players may experience performance issues with devices that have less than 4 GB of RAM. These include crashes, freezes, or any performance-related issues. We recommend using devices that have at least a minimum of 4 GB RAM to have a smoother experience. You may try closing other Apps when playing Tuscany Villa, restarting your device occasionally, or ensuring that your device's operating system is up-to-date.

 

Missing Match Champions Icon
Issue Description:
Players who are participating in Match Champions on the current version (ver. 1.25.50) may encounter an issue where the icon to view the leaderboard rankings isn't visible. The team is aware of this issue. In the meantime, completed levels will still count toward a player's total score on the leaderboard
Issue Status: Investigating

 

iOS users may not get in-game ads if their "Allow Apps to Request to Track" privacy option is disabled. This can be fixed by enabling the aforementioned option by proceeding to Settings > Privacy > Tracking > Enable "Allow Apps to Request to Track"